Privacy Policy

Living Waters Counseling and Wellness Center PLLC

Last Updated: September 29, 2026

At Living Waters Counseling and Wellness Center PLLC ("Company," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, complete our Alignment Audit quiz, access educational resources, contact us, or opt into email and SMS communications.

Living Waters Counseling and Wellness Center PLLC operates the Alignment Audit quiz available at https://thealignmentaudit.com/quiz and provides the related educational resources and communications described in this policy.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Quiz responses and results

  • Information about your relationship patterns, interests, and personal development goals that you choose to provide

  • Information submitted through forms, questionnaires, inquiries, registrations, or other communications

  • SMS subscription preferences and consent records, including the date and method of consent, the consent language presented to you, and opt-out requests

We may also automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Website activity and usage data

  • Pages visited and interactions with our website

This information helps us administer the quiz, provide requested results and resources, maintain our website, and improve the visitor experience.

Quiz and Wellness Information

  • The Alignment Audit quiz is intended to provide general educational insights about relationship patterns, self-awareness, communication, and personal development.

  • Quiz responses may involve personal or wellness-related information. Please do not submit medical records, diagnoses, or other sensitive health information through the quiz, general website forms, or text messages.

  • Quiz results are educational and are not a clinical assessment, diagnosis, or substitute for individualized counseling, mental health care, or professional advice.

This Privacy Policy describes our website, quiz, and communications practices. Any separate privacy notice applicable to clinical services or patient records governs information collected in connection with those services.

2. How We Use Your Information

We may use your information to:

Administer the Alignment Audit quiz and provide quiz results.

Deliver requested educational resources and information.

Respond to questions, inquiries, and customer support requests.

Provide information about our educational resources and services.

Send email communications you have requested or consented to receive.

Send SMS communications when you have expressly opted in.

Send promotional communications when you have separately consented to receive them.

Maintain and improve our website, quiz, and visitor experience.

Manage communication preferences and honor opt-out requests.

Protect our website and services against misuse or unauthorized activity.

Comply with applicable legal obligations and resolve disputes.

If you choose to subscribe to our communications, we use your contact information to send the messages described when you signed up.

We use SMS consent and opt-out records to manage messaging preferences and honor your choices.

3. SMS Communications

When you expressly opt in through our website forms or other available consent methods, you may agree to receive SMS messages from Living Waters Counseling and Wellness Center PLLC.

Depending on the type of messages you select, messages may include:

Requested quiz results, resources, or related information.

Educational resource and program updates.

Responses to inquiries and customer support communications.

Promotional updates about educational resources, workshops, programs, and related services, when you separately consent to receive promotional messages.

Message frequency varies depending on your requests and the messaging program you select.

Message and data rates may apply.

To unsubscribe from SMS messages at any time, reply STOP. After opting out, you may receive one confirmation message, and no further messages will be sent through that subscription unless you opt in again.

For assistance, reply HELP or contact us at:

Email: [email protected]

Phone: +1 919-521-2057

Providing your phone number or completing the quiz does not, by itself, constitute consent to receive marketing text messages.

Consent to receive marketing text messages is not a condition of purchasing any goods or services, registering for the quiz, or receiving our services.

Informational and promotional SMS consent may be requested separately. You may choose whether to provide SMS consent, and declining SMS consent will not prevent you from accessing the quiz or its primary educational purpose.

4. Mobile Information Privacy

We do not sell, rent, share, or otherwise provide your mobile phone number, mobile information, SMS opt-in data, or messaging consent to third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share limited information with service providers only as necessary to support our messaging program and business operations, including SMS delivery platforms, customer relationship management systems, website hosting providers, and telecommunications providers.

These providers may use the information only to perform services on our behalf and may not use your mobile information or SMS consent for their own marketing or transfer your consent to another sender.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for their own marketing or promotional purposes.

5. Information Sharing

We do not sell your personal information.

We may share information with trusted service providers that help us operate our website, administer the quiz, and provide requested communications, including:

Website hosting providers

Quiz and form platforms

Customer relationship management systems

SMS and communication providers

Email communication providers

Analytics providers, where used

These providers receive only the information reasonably necessary to perform services on our behalf.

Information may also be disclosed when required by law or valid legal process, or when necessary to protect our rights, safety, or security.

These disclosures do not authorize another business to use your mobile information or SMS consent for its own marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for their own marketing or promotional purposes.

6. Data Retention

We retain personal information only as long as reasonably necessary to:

Fulfill the purposes outlined in this Privacy Policy.

Provide requested quiz results, resources, and communications.

Maintain SMS consent and opt-out records.

Comply with applicable legal obligations.

Resolve disputes.

Enforce agreements and protect our rights.

You may request access to, correction of, or deletion of your information by contacting us using the details in Section 11.

Certain information may need to be retained to meet legal obligations or honor communication preferences and opt-out requests.

We may retain limited suppression information to ensure that an opt-out request continues to be honored.

7. Data Security

We implement reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed completely secure.

8. Cookies & Tracking Technologies

We may use cookies and similar technologies, where enabled, to:

Understand website traffic and visitor interactions.

Remember preferences.

Improve website functionality and user experience.

Evaluate the performance of our website and educational resources.

You may control cookies through your browser settings. Disabling cookies may limit certain features or functionality of our website.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights to:

Request access to your personal information.

Request correction of inaccurate personal information.

Request deletion of your personal information.

Opt out of marketing communications.

Opt out of certain types of data processing, where applicable.

To exercise these rights, contact us using the email address provided below.

We may need to verify your identity before fulfilling certain requests. Some information may be retained where required by law or necessary to honor your communication preferences and opt-out requests.

California residents may have additional rights under the California Consumer Privacy Act, as amended, and other applicable California privacy laws.

10. Children's Privacy

Our website and educational resources are not directed toward children, and we do not knowingly collect personal information from children through the quiz or related website forms.

If we learn that we have collected personal information from a child in circumstances where collection is not permitted by applicable law, we will take reasonable steps to delete that information.

Parents or guardians who believe a child has submitted personal information through our website may contact us using the information in Section 11.

11. Contact Us

If you have questions regarding this Privacy Policy, our quiz, our communications practices, or wish to exercise your privacy rights, please contact us:

Living Waters Counseling and Wellness Center PLLC

Website: https://thealignmentaudit.com/quiz

Email: [email protected]

Phone: +1 919-521-2057

12. Updates to This Policy

We reserve the right to update this Privacy Policy as our practices change or as required by applicable law.

Updates will be reflected by revising the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your information.